COVID-19: ATG Update #2 - Procedures

EDITOR'S NOTE: For all ATG updates related to this topic, see COVID-19 Updates.

ATG Agents in These Illinois Counties: Boone, Cook, DuPage, Grundy, Kane, Kendall, Lake, McHenry, Will, and Winnebago

We continue to monitor the COVID-19 situation closely. Our offices remain open and we are committed to doing everything we can to serve our stakeholders.

These basic safety precautions are in place in all ATG-owned offices:

  • Observing CDC guidance for countering the spread of illness.
  • Disinfecting surfaces, daily.
  • Disinfecting closing rooms after each closing.
  • Allowing certain employees to work from home with secure equipment and established protocol in accordance with our Business Continuity and Disaster Recovery plans.

NEW precautions since our last update:

  • Gloves: Available soon. If you wish to use them, you will be able to pick up a pair at the front desks of ATG offices starting Wednesday, 3/18/20.
  • Pens: As always, we'll provide them---but no reusing! Take them with you or dispose of them after your closing.
  • Unnecessary Items in Closing Rooms: As part of our deep clean, we've removed a few things. If there is something you need that is no longer out, let us know.

Suggestions for Sellers' Attorneys

Original, Seller-Signed Documents: Please reach out to us if your clients are unable or unwilling to attend a closing. We are happy to provide you with a return label prior to closing so you can send original, seller-signed documents to the closing.

Seller Proceeds and Agent Checks: While we all work through this, ATG will send seller proceeds via overnight or wire delivery for no charge. In addition, we will send your title and attorney checks via overnight delivery for no charge. Our experienced staff and closers will communicate with you during the entire process via email and phone.

Suggestions for Buyers' Attorneys

Power of Attorney: If possible, please contact your clients and their lender to request power of attorney approval. Obtaining POA prior to closing will limit the number of people attending the closing.

Watch Email and Check Our Website for Updates

This situation is fluid, changes may occur as further developments unfold. We will continue to provide updated information as rapidly as possible. Please continue to watch your email and check COVID-19 Updates for the latest information. Know that your health and safety, as well as that of our employees, is our top concern.

Feel free to Contact Us if you have questions. We value your feedback and appreciate your support.

Christine Sparks
ATG Senior Vice President and Chief Operating Officer

Posted on: Mon, 03/16/2020 - 4:42pm